Refund Policy

1. Refund Policy Overview

At Hellvcasre, we strive to provide high-quality services that meet the needs of fashion designers, event organizers, and industry professionals. We understand that circumstances may arise where you need to request a refund. This Refund Policy outlines the conditions, process, and timeframes for refunds of our services.

By using our services, you agree to the terms of this Refund Policy. We reserve the right to amend this policy at any time by posting the updated version on our website.

2. Refund Eligibility Conditions

Refunds may be granted under the following circumstances:

2.1 Subscription Services

• Within 14 Days: You may request a full refund within 14 days of initial subscription purchase if you have not significantly used the services (defined as creating fewer than three projects or hosting no virtual events).
• Service Unavailability: If our services experience significant downtime (more than 24 consecutive hours) that prevents you from using core features, you may be eligible for a prorated refund for the affected period.
• Significant Service Change: If we make substantial changes to our services that materially reduce functionality, you may request a prorated refund for the remainder of your current billing period.

2.2 One-Time Purchases

• Within 7 Days: For one-time purchases of digital services or features, you may request a full refund within 7 days of purchase if you have not used or accessed the service.
• Technical Issues: If a purchased feature or service fails to function as described due to technical issues on our end, and we are unable to resolve the issue within 10 business days, you may be eligible for a full refund.

2.3 Virtual Event Services

• Cancellation by You: If you cancel a scheduled virtual fashion show or event:
  • More than 30 days before the event: 80% refund
  • 15-30 days before the event: 50% refund
  • 7-14 days before the event: 25% refund
  • Less than 7 days before the event: No refund
• Cancellation by Us: If we are unable to host your event as scheduled due to technical issues or other circumstances within our control, we will offer either a full refund or rescheduling at your preference.

3. Refund Processing Timeframes

Once your refund request has been approved, we will process the refund according to the following timeframes:

• Credit/Debit Card Payments: Refunds will be issued to the original payment method within 5-10 business days. Please note that it may take an additional 2-5 business days for the refund to appear on your account statement, depending on your financial institution.
• Bank Transfers: Refunds via bank transfer typically take 7-14 business days to process.
• Other Payment Methods: For payments made through other methods, refund processing times may vary. We will inform you of the expected timeframe when your refund request is approved.

Please note that we are not responsible for any additional fees charged by your financial institution in connection with the refund process.

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Our Support Team: Send an email to refunds@hellvcasre.com with the subject line "Refund Request" or submit a request through the Contact form on our website.
2. Provide Required Information: Include the following details in your request:
   • Your full name and email address associated with your account
   • Date of purchase
   • Order/transaction ID (if available)
   • The service or subscription you wish to be refunded
   • Reason for requesting a refund
   • Any relevant documentation or screenshots that support your request
3. Review Process: Our support team will review your request and respond within 3 business days. We may request additional information if needed to process your refund request.
4. Decision Notification: You will receive an email notification regarding the status of your refund request, including whether it has been approved or denied, and if approved, the expected processing timeline.

5. Exceptions and Non-Refundable Items

The following items and situations are generally not eligible for refunds:

• Custom Development: Customized services or features developed specifically for your needs are non-refundable once development has begun.
• Account Termination: If your account has been terminated due to violations of our Terms and Conditions, you are not eligible for a refund.
• Completed Services: Services that have been fully delivered and utilized (such as completed fashion shows, published collections, or used consulting hours) are not refundable.
• Third-Party Services: Any third-party services or integrations purchased through our platform may be subject to the refund policies of those third parties.
• Promotional Discounts: Services purchased with special promotional discounts or as part of a bundle may have limited or no refund eligibility, as specified in the promotion terms.
• Force Majeure: Refunds may not be available for service disruptions caused by circumstances beyond our reasonable control, including but not limited to natural disasters, power outages, internet service provider failures, or other force majeure events.

6. Contact Information

If you have any questions or concerns about our Refund Policy, please contact us at:

Our customer support team is available Monday through Friday, 9:00 AM to 5:00 PM GMT, excluding holidays.